We’re here to help.

Got a question about pricing, want a custom commercial quote, need to change a booking, or just want to chat with a real human? Pick whichever channel suits you — we respond fast.

What can we help with

Pick a reason. We’ve got it.

Most common questions sorted in a single message — here’s where to send each kind of enquiry.

🧺

Book a pickup

Skip the form and book in 60 seconds online, or text us your bag size and pickup time — we’ll handle the rest.

Book online

🏢

Commercial quote

Airbnb hosts, hotels, salons, gyms, cafes — get custom volume pricing for your business. Tell us your weekly volume and we’ll send a quote.

Request a quote

📝

Change or cancel a booking

Need to reschedule or cancel an upcoming pickup? Text or WhatsApp us with your booking name — we’ll sort it within minutes.

Message us

⭐

Feedback or complaint

Something not right? We take this seriously. Email us with the details and we’ll respond within one business day — usually faster.

Send feedback

🤝

Franchise enquiries

Interested in bringing Laundly to your city? Tell us where you are and a bit about your background. We’ll send the full details.

Get in touch

💼

Partnerships & press

Property managers, cleaning businesses, media enquiries — we love a good partnership. Send us a note and we’ll get back to you within 2 days.

Get in touch

Currently serving Hamilton & Waikato · Auckland, Tauranga & Wellington launching next

Live in Hamilton

Hours of operation

When you can reach us.

Customer service hours below. Bookings can be placed online 24/7 — we’ll confirm during business hours.

Monday

8am – 7pm

Tuesday

8am – 7pm

Wednesday

8am – 7pm

Thursday

8am – 7pm

Friday

8am – 7pm

Saturday

9am – 5pm

Sunday

Closed

Public Holidays

Closed

Online booking available 24/7 — we’ll confirm your pickup during business hours via your preferred contact channel.

Skip the form. Book online.

Most enquiries we get can be sorted with a quick online booking. 60 seconds, free pickup, pay on delivery.

Book My Pickup →