What’s new at Laundly: 6 features making laundry effortless in 2026

Laundry has always been one of those chores that eats time you’d rather spend elsewhere. We built Laundly to fix that — and over the past few months, we’ve been rolling out features that make the whole experience even easier for Hamilton households and businesses. Here’s a quick tour of what’s new.

1Live driver tracking

No more “when will they arrive?” texts. The Laundly app now shows exactly where your driver is on a live map — updated in real time from the moment they’re assigned to your pickup until they’re at your door.

You can also chat or call your driver directly from the app, without needing to save phone numbers or dig through call logs. Every status update — from “on the way” through “picked up,” “washing,” “folding,” and “out for delivery” — appears in the app automatically, so you always know exactly where your laundry is in the process.

2Pay by weight — no surprises

One of the biggest changes we’ve made: your laundry is weighed at pickup, and your card is only charged after the weigh-in. No paying upfront based on guesswork. No fees for laundry you didn’t actually send.

Here’s how the flow works:

• You pick the closest bag size when you book (Small, Medium, Large, or XL)
• Your driver weighs your laundry at pickup using a certified scale
• The final price is locked in based on the actual weight — often less than the estimate
• Your card is charged after the weigh-in, not at booking

It’s the kind of pricing model we always wanted as customers ourselves — transparent, fair, and impossible to be surprised by.

3Laundly Plus subscription plans

For households and small businesses that want a regular laundry routine without having to book every week, we’ve launched Laundly Plus — flexible weekly and fortnightly plans that give you predictable pricing and priority scheduling.

What’s included

• Laundly Plus Lite — from $34/pickup weekly, or $38 fortnightly. Up to 7kg wash & fold, premium folding included, 1 free wash enhancer per pickup, 10% off any extras
• Laundly Plus Family — our most popular plan, sized for busy households with more laundry to move each week
• Pause or cancel anytime — no lock-in contracts, no cancellation fees. Skip a pickup a month or pause up to 4 weeks a year

Plans are designed to save you money if you use Laundly regularly, without punishing you when life happens and you need to pause.

4Rewards on every order

Every time you place an order with Laundly, you earn loyalty points automatically. Points unlock rewards as you go — no separate loyalty card, no forms, no small print.

Rewards show up in your account tab in the app, right alongside your order history. When you hit a threshold, we let you know what you’ve unlocked.

5Free Laundly bag on your first order

Every new Laundly customer gets a durable, reusable Laundly bag delivered with their first order — yours to keep. Use it every week for your pickups. It’s designed to hold up to a Medium load (about 7kg) and holds its shape even fully packed.

Just leave your Laundly bag out for the driver on your scheduled pickup day — no need to sort or fold anything before we collect it. That’s our job.

6Homes, businesses, one platform

Laundly now serves both residential customers and commercial businesses through the same platform:

For homes

• Wash, Dry & Fold with flat bag pricing
• Bedding bundles and duvet inners
• Ironing services in selected areas
• Free pickup and delivery across Hamilton

For businesses

• Volume rates from $3.00/kg for regular 50kg+/week customers
• Dedicated pickup schedules to suit your operation
• Monthly invoicing with standard NZ B2B terms
• Perfect for motels, physios, spas, cafes, and aged care providers

Whether you send one bag a fortnight or 100kg a week, the experience is designed to be simple and predictable.

What’s coming next

We’re not slowing down. A few features already in the works:

• Express (24-hour) service — for when you need laundry back the next day, guaranteed
• Wider service area — we’re expanding pickup coverage across the greater Waikato region
• Business dashboard — for commercial customers who want live visibility into their weekly orders and invoices

Every feature we build starts with the same question: would this make laundry easier? If the answer is yes, we ship it. If not, we don’t.